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5 Marketing Assumptions About Facebook

Posted by: Brittany Norton - 11/26/2015

There are plenty of assumptions that people and marketers alike have made about Facebook when it comes to connecting with customers. Some of these assumptions could be hurting a brand's marketing effort on social media. Facebook and Twitter are now places where customers gather to obtain information, vent about their concerns or problems with a brand, converse with friends and acquitances, and the list goes on. These platforms are of enormous opportunity to marketers. A constant, running forum of information that brands can use to better their products, company and employees. If you have any of the following assumptions about marketing on Facebook, or are skeptical on how well Facebook can really help your brand - we are here to help you take a different line of thinking and better your brand communication with customers.

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Top Keyword Searches Prospective YMCA Members Are Looking For

Posted by: Ian Hartten - 11/26/2015

Here is a quick post about keyword searches and how beneficial they will be for your website. Keyword searches allow easier access to your site by prospective members.

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Best Days to Post on Facebook Based on Industry

Posted by: Brittany Norton - 11/26/2015

Facebook is known to be a "daily addiction" - where people check up on news, their favorite brands, check in with friends & family etc. It is hard to tell when people will come back to check on their favorite brand pages. 

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How to launch a YMCA Digital Membership Campaign on a budget

Posted by: Ian Hartten - 11/26/2015

Are you wondering what promotion your YMCA is going to be for the New Year?

How are you going to market it? Where are you going to spend your budget? 

Taking your membership campaign can have a low cost and be effect for gaining new members. 

Consider this. Most of your prospect’s eyes are online and inside of social media. As a marketers we need to follow our prospects eyes and get savvy online inside of social media. The average internet user spends 2-3 hours of time online and 75 minutes of that time is using Facebook and Twitter. That is only on average, so the time spent on social media could be much greater. So it’s time to transition some of your traditional marketing dollars into social media. 

Compare the cost of using your budget on digital media versus traditional - the trade off will amaze you. Keeping a simple spreadsheet to measure member lead acquisition is important. You will need to track the total amount of visitors, total amount of lead forms completed, the total cost of the Facebook ads. Divide the total cost by the total leads and you will have your cost per lead. This number should be less using social media than traditional media and get better over time as you polish your efforts. 

Here is a short list of the tasks you need to execute to launch a simple online membership campaign:

1. Change your Facebook cover images to match your campaign. 

2. Update your website front page and have corner call outs.

3. Launch Facebook ads: you will spend anywhere from $.80 to $2.00 based on cost per click to target a specific demographic. 

4. Change "About" info on Facebook page

5. Create tab app for promotion to link to promotion page - include auto play video (less than 30 seconds)

6. Create Facebook badge that is shareable for people who have participated

7. Create a referral page, allowing current and new members to share the information

Overall transforming a small portion of your marketing budget to social media is very important to recruiting new members to your organization. Be sure to take the time to create your campaign and match every aspect to the needs of your viewers and followers. You wil increase your traffic online and awareness. 

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How Are You Going to Stay On Top of Social Media in 2013?

Posted by: Brittany Norton - 11/26/2015

Our in house social media gal, Emily Rippe, is assisting with my blog post today and together, we have come up with some tips on how to be "Social Media Ready" for 2013. When I asked Emily what she felt were the best tips to give brands on social media going into 2013, this is what she said, "You're not the only brand on Facebook, Twitter, Pinterest, LinkedIn, Instagram anymore (nor were you ever). The rise of brands on social networking sites is more than ever before, and an important thought to have in the back of your mind for 2013 is how to distinguish your business from all the others. Maybe you've been doing this all along, but it's time to step up your game."

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Facebook Ads For Your Brand

Posted by: Ian Hartten - 11/26/2015

We have a guest blogger today - our Social Media gal: Emily Rippe

 

I recently had the pleasure of managing a Facebook ad campaign for a local YMCA and 12 of its branches. The campaign was inspired by a national YMCA call out and Youtube video, which features really cute children begging their parents to "BACK AWAY FROM THE SOFA" and join the Y. But there was a sense of urgency to do this--not just because the kids were so gosh darn adorable--but the sooner you joined, the better your joiner fee price would be (i.e. you are going to save money by acting fast).

Thrive worked on a full-blown online marketing strategy based off this Sooner You Join, Better The Price concept during the month of October. On the first day, the joiner fee would be $1! On the second day, $2, third day, $3 and so on until October 31st. We used Facebook ads with A/B testing to maximize the amount of forms being filled out online.

Three different groups were targeted. A general campaign strived to reach individuals and families who are not currently Y members or affiliated with any YMCA Facebook pages. The second batch of ads sought to reach YMCA members who could refer-a-friend, family member or neighbor. And a third set targeted young moms.

Since the campaign ran for an entire month, I had to keep a close eye on how each type of ad was performing. Lucky for me (and social media gurus like myself), Facebook shows general statistics including social reach, campaign reach, clicks and the amount spent each day on any particular ad. I could tell when an ad was performing and when it could be doing better.

Throughout the month, we switched out the ads a handful of times. First, we went with what the customer requested. About a week and a half in, we switched out the ads images and switched up the wording. A week later, we put more money into the ads that were making an impression.

Without giving away the tricks of the trade, I am going to discuss what I came away with from the entire process. I soon realized that keeping it simple is always the best policy. Incorporating language that Facebook users will understand is vital. Even if your offer is somewhat complicated, it's okay to use words that clearly communicate your idea and what you're offering. You can always have the fine print listed on a landing page. I also discovered that if you already have a strong branding image, like a recognizable and respected logo, there's no need to switch it up and change to something less known. And finally, the more general a message is, the more appeal it's going to have on the Facebook crowd.

Facebook ads are crucial for any mid to large sized campaign a business or agency is pursuing. There are only so many people one can reach with already existing fans. With the introduction of Facebook ads for the October Offer, we were able to help our client gain more than 100 new sales leads, increase their Facebook traffic and grow all of their pages.

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How To Create Posts For Facebook and Twitter

Posted by: Brittany Norton - 11/26/2015

Creating great content for your Facebook, Twitter and blog doesn't have to be a difficult task. There are plenty of ways to come up with useful content that your followers will love. There are a few pieces of criteria that need to be met first:

- Open your events calendar (if you don't have one, start one)

- Start writing down all the events and promotions for the next month that you are aware of

- print out a calendar layout of the entire month and begin writing in the events/promotions/etc involving your brand

- start to creatively write posts that will engage customers

- You have your content!

 

Let's break this process down step by step:

1. Once you have the entire month written out with events, promotions, appearances etc, pick the first event and write a post. What does that event have to do with your brand? If you have to, write down fun or playful words that associate with that event. For example, let's say there is an event coming up on Saturday, November 17th. Your company is called PhoneTech and you have a new phone with several exciting new features that are sure to change the mobile world. 

2. People are encouraged to check in on Foursquare at the event and tweet at your Twitter handle for a chance to win a $25 gift card. At the event you are introducing a new product and providing a demo. You then want them to comment on your Facebook status, whether they like the product and what they don't like.  For this event you could use the following words:

- Preview

- Exclusive demo

- mobile

- The Chief (the new mobile device)

- $25 gift card

- Foursquare

 

3. Your posts for Facebook and Twitter will need to be different due to the number of characters provided for each and the viewers. I start with a Facebook post first and then modify that post for Twitter. Here is how I would write a Facebook post for the event featured above:

PhoneTech fans! Saturday, November 17th we are introducing our newest member to the mobile family: The Chief. With speedy internet access and new apps, you are sure to fall in love with this device. We will have a demo of the phone starting at 10 a.m. Check in on Foursquare and Tweet at @PhoneTech when you show up at the event for your chance to win a $25 gift card! See you there!

After the demo, log onto Facebook and tell us what you like and dislike about The Chief! Your opinion matters to us! 

Don’t forget to attend our demo event for The Chief! Stop by and learn about all the new features our newest mobile device has to offer. If you check in and tweet us, you could win a $25 gift card! Who is attending? 

4. This post can be modified for Twitter since there are only 140 characters available. But as you can see I have used several of the words I previously wrote down in this post for Facebook. It is a little catchy but informative. Once you have a post written out you can always change it slightly to make it more exciting OR make another post for a day or two after you initially post this one.  

Twitter:

On Nov 17th we are introducing a new member to the mobile family! What do you think the name of our newest device is? 

Check in on Foursquare and Tweet us @PhoneTech when you attend the demo event! You could win a $25 gift card! 

We are introducing The Chief on Nov 17th! Come to our demo event, check in and tweet us for your chance to win a $25 gift card! 

As you can see, I have modified each post for Facebook and Twitter. Now aside from an event like this one, there are plenty of other events throughout your calendar that you can create great posts for. Let’s take a retail store, for example. You have a scarf special next week, scarves are 2/$10 and you have new gloves in. With this type of a promotion, you can get very creative.

 

Bundle up this winter season with our variety of scarves! Accent your new winter coat with a fuzzy, decorative scarf which are now on sale 2/$10. Don’t forget your gloves - we have new, bright colors. What color best fits your personality? (Here is where you can include a picture of the new gloves)

Asking the customers to answer a question about themselves relating to the product will get them thinking about what they have in their closet that will match a color of the gloves you are featuring. 

Another example of the promotion:

Just in! Our gloves are now in bright, fun colors. And scarves are now 2/$10! Bundle yourself in the colors of the season this winter. You’ll stay warm and look like a fashionista! 

 

I like to have fun with my posts for Facebook and Twitter, especially when social media hits people with tons of content all day long. Changing up your posts could catch the eye of a potential or current customer and turn it into a sale just by using your words! Creating content for social media can be easy if you have all your events and promotions figured out ahead of time. Don’t think about it too much, just have fun with the content and engage your customers.

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Observe. Engage. Listen.

Posted by: Ian Hartten - 11/26/2015

Community usually refers to a social unit larger than a small village that shares common values. This is exactly what social media platforms have created: a community. 

According to Wikipedia, Social Media is employ web- and mobile-based technologies to support interactive dialogue and “introduce substantial and pervasive changes to communication between organizations, communities, and individuals.”  Social media to most today, is defined by Facebook, Twitter, Pinterest, Instagram, blogs and YouTube. These platforms are very common today and have millions of people participating worldwide. Brands who use these outlets are trying to communicate with their potential and current customers. 

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5 Social Media Mistakes To Stay Away From

Posted by: Ian Hartten - 11/26/2015

Social media can be a tricky animal if you don't know all the rules of marketing your brand correctly. If you want people to know specific information about your brand, social media is the best path to go. Each platform has a different direction when it comes to delivering the content to the users but regardless, that information is important! 

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Facebook's New 'Want' Button

Posted by: Ian Hartten - 11/26/2015

Facebook has changed a feature - yet again. They have now developed a 'want' button. Users can not only 'like' something but also 'want'. 

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